March 2026 Platform Update — What Changed and What to Expect

We've released the most significant update to Neurofit since launch. Here's a summary of what changed and what it means for you.

⚡ Performance & Stability

The platform has been rebuilt for speed and reliability. Pages load faster, session data saves more consistently, and the overall experience is smoother across all features.

✨ Cleaner Interface

We've refined the layout and language throughout the platform based on feedback from clinicians. Things are easier to find, labels are clearer, and common actions require fewer clicks.

💳Smarter Billing

Your billing is now based on active client usage — meaning you're only charged for clients who log into the platform during a billing period. Inactive clients don't count toward your bill.

Your current plan and pricing are unchanged. Nothing has been adjusted as part of this update.

🔓 Early Access to Enterprise Features

As an early adopter, you currently have full access to Neurofit's growing feature set — including tools designed for organizations managing multiple clients.

This includes reporting capabilities that allow providers to export activity and billing summaries by client, built for teams who need records for internal reporting or reimbursement purposes. These features are rolling out in the coming weeks, and we'll share more as they become available.

We'll always give you plenty of notice before anything changes.

✅What Stayed the Same

• Your client list, session history, and account settings
• Your plan and pricing
• Your login credentials
• Your team members and roles

🛠Experiencing an Issue?

If something doesn't look right during the first few days after launch, that's expected — we're monitoring closely and fixing things in real time.

Two ways to get help:

1. Use the help widget — click the icon in the bottom-right corner of the dashboard to send us a message directly.
2. Submit a support request here— no account needed. We'll get back to you within one business day.

❓Frequently Asked Questions

Will I lose any data?

No. Your clients, session history, settings, and team members are all unchanged.

Do I need to do anything?

No. Just log in as normal. Everything is already updated.

Why am I seeing this update?

We've been working on a major rebuild of the Neurofit platform to improve speed, reliability, and billing transparency. This is the result.

What if something looks different or broken?

Use the help widget or submit a support request — we're actively monitoring and responding during the first week after launch.

Has my pricing changed?

No. Your plan and pricing are exactly as they were before this update.

What does "active client" mean for billing?

A client counts as active when they log into the platform during a billing period. Clients who don't log in aren't counted toward your bill.

What are the reporting tools mentioned in the update?

We're rolling out tools that let providers export activity and billing summaries by client. These features are being released in the coming weeks — we'll notify you when they're ready to use.